Support Center

01 Self-Service Resources

Frequently asked questions Legal guidelines How we protect your data

02 Common Issues

Reset password and login credentials Update payment methods

03 Urgent Help

If your issue is urgent (e.g., account lockout, security concern, or service outage), please add Urgent to your message when submitting a support request. Our team prioritizes these cases.

04 Availability

Monday—Friday, 9:00 AM—5:00 PM (CET)

Submit a request; we’ll respond the next business day

05 Important Notes

Support guidance is informational and cannot override our Terms of Use.

For inquiries, refer directly to us at office@suntomine.com